Príručka nastavenia webhookov
Webhooky umožňujú komunikáciu medzi Brevo a Vašou vernostnou platformou Tajo v reálnom čase. Táto príručka Vás prevedie celým procesom nastavenia.
Prehľad
Webhooky umožňujú Brevo automaticky upozorniť Vašu aplikáciu Tajo, keď nastanú konkrétne udalosti, napríklad:
- E-mailové udalosti: Doručené, otvorené, prekliknuté, vrátené
- SMS udalosti: Odoslané, doručené, neúspešné, zodpovedané
- Udalosti kontaktov: Vytvorené, aktualizované, odhlásené
- Udalosti kampaní: Spustené, dokončené, pozastavené
Predpoklady
Skôr než začnete webhooky nastavovať, uistite sa, že máte:
- HTTPS endpoint na prijímanie webhookov (vyžaduje sa SSL)
- Tajný kľúč webhooku na overovanie podpisu
- Serverové prostredie schopné spracovať HTTP POST požiadavky
- Účet Brevo s oprávnením pracovať s webhookmi
Krok 1: Pripravte svoj webhookový endpoint
Vytvorenie obsluhy webhooku
import express from 'express';import crypto from 'crypto';import { TajoLoyaltyService } from './loyalty-service.js';
const app = express();const loyaltyService = new TajoLoyaltyService();
// Middleware to capture raw body for signature verificationapp.use('/webhooks/brevo', express.raw({ type: 'application/json', limit: '10mb'}));
// Main webhook handlerapp.post('/webhooks/brevo', async (req, res) => { try { // Verify webhook signature const signature = req.headers['x-brevo-signature']; if (!verifyWebhookSignature(req.body, signature)) { console.warn('Invalid webhook signature received'); return res.status(401).json({ error: 'Unauthorized: Invalid signature' }); }
// Parse webhook payload const event = JSON.parse(req.body.toString()); console.log('Received webhook event:', event.event, event.email);
// Route to appropriate handler await handleWebhookEvent(event);
// Respond quickly (Brevo expects response within 5 seconds) res.status(200).json({ success: true, eventId: event['message-id'], timestamp: new Date().toISOString() });
} catch (error) { console.error('Webhook processing error:', error); res.status(500).json({ error: 'Internal server error', message: error.message }); }});
// Signature verification functionfunction verifyWebhookSignature(payload, signature) { if (!process.env.BREVO_WEBHOOK_SECRET || !signature) { return false; }
const expectedSignature = crypto .createHmac('sha256', process.env.BREVO_WEBHOOK_SECRET) .update(payload) .digest('hex');
return crypto.timingSafeEqual( Buffer.from(signature.replace('sha256=', ''), 'hex'), Buffer.from(expectedSignature, 'hex') );}
// Event routerasync function handleWebhookEvent(event) { switch (event.event) { // Email events case 'delivered': await handleEmailDelivered(event); break; case 'opened': await handleEmailOpened(event); break; case 'clicked': await handleEmailClicked(event); break; case 'bounced': case 'hard_bounced': await handleEmailBounced(event); break; case 'spam': await handleEmailSpam(event); break; case 'unsubscribed': await handleEmailUnsubscribed(event); break;
// SMS events case 'sms_delivered': await handleSMSDelivered(event); break; case 'sms_failed': await handleSMSFailed(event); break; case 'sms_reply': await handleSMSReply(event); break;
// Contact events case 'contact_created': await handleContactCreated(event); break; case 'contact_updated': await handleContactUpdated(event); break; case 'list_addition': await handleListAddition(event); break;
default: console.warn('Unhandled webhook event:', event.event); }}Obsluha e-mailových udalostí
// Handle email delivery confirmationasync function handleEmailDelivered(event) { const customerEmail = event.email; const messageId = event['message-id'];
await loyaltyService.updateCustomerEngagement(customerEmail, { lastEmailDelivered: new Date(), emailDeliveryRate: 'increment' });
// Log for analytics console.log(`Email delivered to ${customerEmail}: ${messageId}`);}
// Handle email opens (key engagement metric)async function handleEmailOpened(event) { const customerEmail = event.email; const subject = event.subject; const timestamp = new Date(event.ts * 1000);
// Update customer engagement score await loyaltyService.updateCustomerEngagement(customerEmail, { lastEmailOpened: timestamp, emailOpenRate: 'increment', engagementScore: 'increase' });
// Track loyalty campaign engagement if (event.tag?.includes('loyalty')) { await loyaltyService.trackLoyaltyEngagement(customerEmail, { event: 'email_opened', campaign: extractCampaignFromSubject(subject), timestamp: timestamp }); }
console.log(`Email opened by ${customerEmail}: "${subject}"`);}
// Handle email clicks (high-value engagement)async function handleEmailClicked(event) { const customerEmail = event.email; const clickedUrl = event.link; const timestamp = new Date(event.ts * 1000);
// High-value engagement - boost customer score await loyaltyService.updateCustomerEngagement(customerEmail, { lastEmailClicked: timestamp, emailClickRate: 'increment', engagementScore: 'boost' });
// Track reward page visits if (clickedUrl.includes('/rewards') || clickedUrl.includes('/loyalty')) { await loyaltyService.trackEvent(customerEmail, 'Rewards Page Visited', { source: 'email', referrer_url: clickedUrl, timestamp: timestamp }); }
console.log(`Email link clicked by ${customerEmail}: ${clickedUrl}`);}
// Handle email bounces (delivery issues)async function handleEmailBounced(event) { const customerEmail = event.email; const bounceReason = event.reason; const bounceType = event.event; // 'bounced' or 'hard_bounced'
if (bounceType === 'hard_bounced') { // Hard bounce - email address invalid await loyaltyService.updateCustomerStatus(customerEmail, { emailStatus: 'invalid', emailBounced: true, bounceReason: bounceReason, lastBounce: new Date() });
// Consider switching to SMS for critical notifications await loyaltyService.suggestAlternativeChannel(customerEmail, 'sms'); } else { // Soft bounce - temporary issue await loyaltyService.updateCustomerEngagement(customerEmail, { emailBounceCount: 'increment', lastBounce: new Date() }); }
console.warn(`Email bounced for ${customerEmail}: ${bounceReason}`);}
// Handle spam reports (reputation management)async function handleEmailSpam(event) { const customerEmail = event.email;
// Mark customer as unengaged to prevent future spam reports await loyaltyService.updateCustomerStatus(customerEmail, { emailStatus: 'spam_reported', marketingEnabled: false, lastSpamReport: new Date() });
// Alert marketing team for review await loyaltyService.alertMarketing('spam_report', { email: customerEmail, campaign: event.tag });
console.warn(`Spam reported by ${customerEmail}`);}Obsluha SMS udalostí
// Handle SMS delivery confirmationasync function handleSMSDelivered(event) { const customerPhone = event.phone; const messageId = event['message-id'];
await loyaltyService.updateCustomerEngagement(customerPhone, { lastSMSDelivered: new Date(), smsDeliveryRate: 'increment' });
console.log(`SMS delivered to ${customerPhone}: ${messageId}`);}
// Handle SMS failuresasync function handleSMSFailed(event) { const customerPhone = event.phone; const failureReason = event.reason;
await loyaltyService.updateCustomerStatus(customerPhone, { smsStatus: 'failed', smsFailureReason: failureReason, lastSMSFailure: new Date() });
// If SMS fails, consider email as alternative const customer = await loyaltyService.getCustomerByPhone(customerPhone); if (customer?.email) { await loyaltyService.suggestAlternativeChannel(customer.email, 'email'); }
console.warn(`SMS failed for ${customerPhone}: ${failureReason}`);}
// Handle SMS replies (two-way communication)async function handleSMSReply(event) { const customerPhone = event.phone; const replyText = event.text.toLowerCase().trim();
// Process common replies if (replyText === 'stop' || replyText === 'unsubscribe') { await loyaltyService.unsubscribeFromSMS(customerPhone); } else if (replyText === 'help' || replyText === 'info') { await loyaltyService.sendSMSHelp(customerPhone); } else { // Forward to customer service await loyaltyService.forwardSMSToSupport(customerPhone, replyText); }
console.log(`SMS reply from ${customerPhone}: "${replyText}"`);}Krok 2: Nakonfigurujte webhook v Brevo
Cez dashboard Brevo
- Prihláste sa do účtu Brevo
- Prejdite do Developers > Webhooks
- Kliknite na “Add a new webhook”
- Nastavte parametre webhooku:
{ "url": "https://your-tajo-domain.com/webhooks/brevo", "description": "Tajo Loyalty Platform Integration", "events": [ "delivered", "opened", "clicked", "bounced", "hard_bounced", "spam", "unsubscribed", "sms_delivered", "sms_failed", "sms_reply", "contact_created", "contact_updated" ]}Cez API
import { WebhooksApi } from '@getbrevo/brevo';
async function createWebhook() { const webhooksApi = new WebhooksApi();
const createWebhook = { url: 'https://your-tajo-domain.com/webhooks/brevo', description: 'Tajo Loyalty Platform Integration', events: [ 'delivered', 'opened', 'clicked', 'bounced', 'hard_bounced', 'spam', 'unsubscribed', 'sms_delivered', 'sms_failed', 'sms_reply', 'contact_created', 'contact_updated' ] };
try { const response = await webhooksApi.createWebhook(createWebhook); console.log('Webhook created successfully:', response.id); return response; } catch (error) { console.error('Error creating webhook:', error); throw error; }}Krok 3: Zabezpečenie
Premenné prostredia
# .env fileBREVO_WEBHOOK_SECRET=your-super-secure-webhook-secret-hereBREVO_API_KEY=xkeysib-your-api-key-hereWEBHOOK_RATE_LIMIT=1000WEBHOOK_TIMEOUT=5000Obmedzenie počtu požiadaviek
import rateLimit from 'express-rate-limit';
const webhookLimiter = rateLimit({ windowMs: 15 * 60 * 1000, // 15 minutes max: 1000, // Limit each IP to 1000 requests per windowMs message: 'Too many webhook requests from this IP', standardHeaders: true, legacyHeaders: false,});
app.use('/webhooks/brevo', webhookLimiter);Zoznam povolených IP adries (voliteľné)
const brevoIPs = [ '185.41.28.0/24', '185.41.29.0/24', '217.182.196.0/24'];
function isBrevoIP(ip) { // Implement IP range checking return brevoIPs.some(range => ipInRange(ip, range));}
app.use('/webhooks/brevo', (req, res, next) => { const clientIP = req.ip || req.connection.remoteAddress;
if (process.env.NODE_ENV === 'production' && !isBrevoIP(clientIP)) { return res.status(403).json({ error: 'Forbidden: Invalid source IP' }); }
next();});Krok 4: Testovanie webhookov
Testovacia obsluha webhooku
// Test endpoint for webhook verificationapp.post('/webhooks/brevo/test', (req, res) => { const testEvent = { event: 'test', 'message-id': 'test-message-id', timestamp: Date.now() / 1000, tags: ['test', 'loyalty'] };
console.log('Test webhook received:', testEvent);
res.status(200).json({ success: true, message: 'Test webhook processed successfully', receivedAt: new Date().toISOString() });});Manuálne testovanie
# Test webhook endpoint with curlcurl -X POST https://your-domain.com/webhooks/brevo/test \ -H "Content-Type: application/json" \ -H "X-Brevo-Signature: sha256=test-signature" \ -d '{ "event": "delivered", "email": "[email protected]", "message-id": "test-123", "ts": 1640995200 }'Validácia webhookov
class WebhookValidator { static validateEvent(event) { const required = ['event', 'email', 'message-id']; const missing = required.filter(field => !event[field]);
if (missing.length > 0) { throw new Error(`Missing required fields: ${missing.join(', ')}`); }
// Validate email format if (!this.isValidEmail(event.email)) { throw new Error('Invalid email format'); }
// Validate event type const validEvents = [ 'delivered', 'opened', 'clicked', 'bounced', 'hard_bounced', 'spam', 'unsubscribed', 'sms_delivered', 'sms_failed' ];
if (!validEvents.includes(event.event)) { throw new Error(`Invalid event type: ${event.event}`); }
return true; }
static isValidEmail(email) { return /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(email); }}Krok 5: Monitoring a logovanie
Monitoring webhookov
import winston from 'winston';
const webhookLogger = winston.createLogger({ level: 'info', format: winston.format.combine( winston.format.timestamp(), winston.format.json() ), transports: [ new winston.transports.File({ filename: 'webhook-error.log', level: 'error' }), new winston.transports.File({ filename: 'webhook-combined.log' }) ]});
// Add monitoring middlewareapp.use('/webhooks/brevo', (req, res, next) => { const startTime = Date.now();
res.on('finish', () => { const duration = Date.now() - startTime;
webhookLogger.info('Webhook processed', { method: req.method, url: req.url, statusCode: res.statusCode, duration: duration, userAgent: req.headers['user-agent'], contentLength: req.headers['content-length'] }); });
next();});Endpoint na kontrolu stavu
app.get('/webhooks/brevo/health', async (req, res) => { const health = { status: 'healthy', timestamp: new Date().toISOString(), uptime: process.uptime(), version: process.env.npm_package_version, environment: process.env.NODE_ENV, checks: { database: await checkDatabaseConnection(), redis: await checkRedisConnection(), brevoAPI: await checkBrevoAPIConnection() } };
const allHealthy = Object.values(health.checks).every(check => check.status === 'ok');
res.status(allHealthy ? 200 : 503).json(health);});Krok 6: Spracovanie chýb a obnova
Logika opakovaných pokusov
class WebhookProcessor { constructor() { this.maxRetries = 3; this.retryDelay = 1000; // 1 second }
async processEvent(event, retries = 0) { try { await this.handleEvent(event); } catch (error) { if (retries < this.maxRetries && this.isRetryableError(error)) { console.warn(`Webhook processing failed, retrying... (${retries + 1}/${this.maxRetries})`);
await this.delay(this.retryDelay * Math.pow(2, retries)); // Exponential backoff return this.processEvent(event, retries + 1); }
// Max retries reached or non-retryable error await this.handleFailedEvent(event, error); throw error; } }
isRetryableError(error) { // Retry on temporary failures return error.code === 'ECONNRESET' || error.code === 'ETIMEDOUT' || (error.status >= 500 && error.status < 600); }
async handleFailedEvent(event, error) { // Store failed event for manual review await loyaltyService.storeFailedEvent(event, error.message);
// Alert operations team for critical events if (this.isCriticalEvent(event)) { await loyaltyService.alertOps('webhook_failure', { event: event.event, email: event.email, error: error.message }); } }
delay(ms) { return new Promise(resolve => setTimeout(resolve, ms)); }}Fronta neúspešných správ
import Bull from 'bull';
const webhookQueue = new Bull('webhook processing', process.env.REDIS_URL);const deadLetterQueue = new Bull('webhook failed', process.env.REDIS_URL);
webhookQueue.process(async (job) => { const { event } = job.data; await handleWebhookEvent(event);});
webhookQueue.on('failed', async (job, err) => { console.error(`Webhook job failed: ${err.message}`);
// Add to dead letter queue for manual processing await deadLetterQueue.add('failed webhook', { originalEvent: job.data.event, error: err.message, failedAt: new Date(), attempts: job.attemptsMade });});Riešenie bežných problémov
1. Overenie podpisu zlyháva
// Debug signature verificationfunction debugSignature(payload, receivedSignature) { const expectedSignature = crypto .createHmac('sha256', process.env.BREVO_WEBHOOK_SECRET) .update(payload) .digest('hex');
console.log('Received signature:', receivedSignature); console.log('Expected signature:', expectedSignature); console.log('Payload length:', payload.length); console.log('First 100 chars:', payload.slice(0, 100));
return expectedSignature === receivedSignature.replace('sha256=', '');}2. Chýbajúce udalosti
Skontrolujte konfiguráciu webhooku:
async function auditWebhookConfig() { const webhooksApi = new WebhooksApi();
try { const webhooks = await webhooksApi.getWebhooks();
webhooks.webhooks.forEach(webhook => { console.log('Webhook ID:', webhook.id); console.log('URL:', webhook.url); console.log('Events:', webhook.events); console.log('Status:', webhook.is_enabled ? 'enabled' : 'disabled'); }); } catch (error) { console.error('Error auditing webhooks:', error); }}3. Vysoká latencia
Optimalizujte spracovanie webhookov:
// Process webhooks asynchronouslyapp.post('/webhooks/brevo', async (req, res) => { // Verify signature quickly if (!verifyWebhookSignature(req.body, req.headers['x-brevo-signature'])) { return res.status(401).json({ error: 'Unauthorized' }); }
// Respond immediately res.status(200).json({ success: true });
// Process event asynchronously const event = JSON.parse(req.body.toString()); webhookQueue.add('process event', { event }, { attempts: 3, backoff: { type: 'exponential', delay: 2000 } });});Ďalšie kroky
- Príručka zabezpečenia webhookov - Pokročilé bezpečnostné postupy
- Prehľad typov udalostí - Kompletná dokumentácia udalostí
- Testovanie webhookov - Príručka testovania a ladenia
- Analytika webhookov - Sledujte výkon webhookov